EXCHANGES AND RETURNS

Exchange and Return Policy

Exchanges can only be made for the same item in a different size or colour. Do check if the size and colour that you would like to exchange your current item to is available before you initiate the exchange. 

Returns will be refunded to you in store credits

Conditions for Exchange / Return

  • Items must be exchanged / returned within 30 days of the date of fulfilment (the day the package is delivered to you). 
  • Exchanged / Returned items must be unused, unwashed and undamaged, with all stickers/tags intact.

  • If your items do not fulfil the requirements above, they will be sent back to you with no exchange / refund given. The additional costs for postage back to you will not be covered by us.

  • If you believe the product is damaged or faulty, please include images in your email when you initiate your return. 

Fees

  • All exchanges / returns must be shipped to us via registered mail or any mail with tracking to our office address. Our office address will be given to you when you contact us to initiate the exchange / return. 
  • You will have to bear the postage fees for returning the order to us! 
  • For exchanges only: delivery fees are waived once per order. Subsequent exchanges for the same order will incur a delivery fee that is borne by the customer.

 

How do I make an Exchange or Return?

Drop us an email at hello@flowfunkiestudios.com with your: 

  • Order number
  • Email address used to place the order
  • Reason for Return / Exchange

 

The order that I've received is incorrect! What do I do? 

Drop us an email at hello@flowfunkiestudios.com and we'll fix it for you ASAP.

    Any Q's? Let us know.